Returns & refunds

Our refund policy

Because RubiFure is a chilled food product, we can’t accept returns of opened or delivered products for change-of-mind reasons. If something isn’t right with your order, we’ll make it right.

Damaged, missing or wrong items

If an item arrives damaged, is missing, or isn’t what you ordered, contact us within 48 hours of delivery at contact@rubifure.com with your order number and a photo. We’ll send a replacement or refund the affected items.

Cancelling an order

You can cancel your order for a full refund until it has been dispatched. Contact us as soon as possible.

How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank, it can take 5 to 10 working days to appear.

Last updated: October 2026